Good Service at the LBC Branch Across Lucky Chinatown Mall

I was at the Reina Regente LBC branch (the one facing Lucky Chinatown Mall) last Friday, around 5pm. Compared to the other 12 or so branches I've been to, this one is a lot smaller. There was only one guy manning the place during my visit.

Another Batch of Poor Service Incidents with LBC

I went to LBC in Araneta Square Monumento last Sunday morning. There was a long line of customers so I did some other errands first. When I got back, the line was still long and was not moving. Several people arrived after I did and the line got longer. There was only one LBC staff attending to the customers and for some weird reason, she was taking a long long time doing whatever she was doing. It took around 25 minutes for her to be finished with two customers. The girl in front of me ran out of patience and walked out. The guy behind me was muttering angrily to himself. I could consider myself lucky that none of the people in front of me was there to send packages since packages take longer to be processed (they have to be examined, packed, labeled). I had no idea why the LBC girl took ages to process remittances.

After around 25 minutes since my arrival, a male LBC staff arrived and things finally got moving quickly. I reached the counter five minutes after that guy came in.

I've been to a dozen LBC branches around Metro Manila for at least 50 times and last Sunday was the second worst/slowest service I got from an LBC branch. The worst one was in the Metro Point Mall branch, where customers were on the verge of rioting. I emerged from that branch a bit homicidal, 40 minutes after I entered. A lone female LBC staff was on duty that time too. I wonder if it's the same girl.