Ensogo's Refund Process Sucks Donkey Balls! (unlike CashCashPinoy and DealGrocer)

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After my disappointment with the Mongkok voucher I bought from Ensogo, I emailed Ensogo to request for a refund.

When buying online, I always use either G-Cash, Paypal or BPI mobile banking to pay. These three payment modes give me a stress-free experience because I don't have to worry about banking hours or even leaving the house. When it comes to group-buying sites, using Paypal and Gcash also ensures that my payment gets verified instantly and I get my vouchers within a minute.

On a side note: I see a lot of other voucher buyers who pay over-the-counter getting stressed with the late arrival of their vouchers, so if you love deal sites as much as I do, I suggest you get a Paypal or G-Cash account.

Anyway, since I bought my Mongkok voucher using Paypal, the refund process should be really quick, right? Ensogo just needed to login to their Paypal account and click "Refund". Even if they were busy and had to talk with Mongkok management before giving me my refund, that shouldn't take more than a week. Guess what? My freakin' refund took almost four months! I didn't expect my refund experience would be that bad because

• The voucher was only worth P300
• I had bought several vouchers from them before and had no problems getting or claiming my vouchers
• I always paid instantly, so transactions were automated and I didn't add to their workload
• When I requested a refund, I included a detailed account of what happened
• I did not pester and annoy them everyday (on hindsight, maybe I should have pestered them everyday).
• I was under the delusion that they valued loyal customers 

Email exchange was as follows:

ME: September 20, 2011 2:22 AM

ENSOGO: September 20, 2011 5:36 PM

zoomed

ME: October 22, 2011 12:50 AM

ENSOGO: *no reaction*

ME: November 11, 2011 5:40 AM

ENSOGO: November 11, 2011 10:05 AM -- said I would get my refund within 48hrs

ME: November 19, 2011 12:18 AM

ENSOGO: *no reaction, no refund*

ME: December 27, 2011 10:20 PM

ENSOGO: *no reaction, no refund*

ME: January 4, 2012 4:37

ENSOGO: January 4, 2012 11:16 AM -- my refund has been credited

expectation: P300 (zoomed)

I thought, "Finally!" But when I checked my Ensogo account...

reality: P191

Grrrr! My P300 refund became P191, after all the followups via email and their Facebook page (I can't find my wall posts, they probably deleted them). The whole thing took almost four months and I was tired already, I just let it go.

In contrast, my refund experiences with CashCashPinoy and DealGrocer were both smooth. With CashCashPinoy, I had to refund my Mickey's Deli and Sofitel buffet vouchers. The restaurants unexpectedly closed down during the validity period and CashCashPinoy emailed me to inform me of what happened. I got my refunds deposited to my bank account within ten days, no followups needed. With DealGrocer, I gave a voucher to a friend who got pressured by the merchant to invalidate the voucher and to sign up for an expensive membership instead. When I asked DealGrocer for help, they talked to the merchant and helped my friend get a refund even though they could have easily washed their hands since the transaction was between my friend and the merchant.